KUMAR, B. K. S. D. . V. S. A review on the customer perception, expectations and satisfaction post covid in the hotel industry. International journal of economic perspectives, [S. l.], v. 16, n. 1, p. 5–12, 2022. Disponível em: http://www.ijeponline.org/index.php/journal/article/view/70. Acesso em: 27 jan. 2026.