Using an extended UTAUT Model to investigate the adoption of ‘Distant Office’ services in Chlef Province, Algeria

Authors

  • Abad Benkaddour Hassiba Benbouali University (Algeria)
  • Hamid Kara Achira Hassiba Benbouali University (Algeria) Email: h.karaachira@univ-chlef.dz

Keywords:

UTAUT, Distant office services, Algerian’s e-government, trust

Abstract

This study investigates the determinants of citizens’ adoption of “Distant Office” (Guichet Distant) services in Chlef Province, Algeria, by extending the Unified Theory of Acceptance and Use of Technology (UTAUT model) with trust in e-government as an additional explanatory variable. Data were collected through a face-to-face survey of 213 respondents and analyzed using structural equation modeling (SEM). The results show that performance expectancy, effort expectancy, facilitating conditions, and trust significantly and positively influence behavioural intention. Facilitating conditions and behavioural intention also significantly predict actual use behaviour. Social influence was found to positively affect performance expectancy, indicating its indirect role in shaping perceived usefulness. In contrast to prior studies, social influence exhibited a significant negative effect on behavioural intention. The findings further confirm that gender, age, and experience moderate several relationships within the model, highlighting heterogeneity among users. Overall, the study emphasizes the importance of trust and interaction effects in explaining e-government adoption in developing country contexts and contributes to extending UTAUT by improving its explanatory relevance for digital public service adoption.

References

Abrahão, R. de S., Moriguchi, S. N., & Andrade, D. F. (2016). Intention of adoption of mobile payment: An analysis in the light of the Unified Theory of Acceptance and Use of Technology (UTAUT). RAI Revista de Administração e Inovação, 13(3), 221–230. https://doi.org/10.1016/j.rai.2016.06.003

Abu-Shanab, E. (2014). Antecedents of trust in e-government services: An empirical test in Jordan. Transforming Government: People, Process and Policy, 8(4), 480–499. https://doi.org/10.1108/TG-08-2013-0027

Agyei, J., Sun, S., Abrokwah, E., Penney, E. K., & Ofori-Boafo, R. (2020). Mobile banking adoption: Examining the role of personality traits. SAGE Open, 10(2), 1–15. https://doi.org/10.1177/2158244020932918

Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179–211.

Akinnuwesi, B. A., et al. (2022). A modified UTAUT model for the acceptance and use of digital technology for tackling COVID-19. Sustainable Operations and Computers, 3, 118–135. https://doi.org/10.1016/j.susoc.2021.12.001

Al-Hujran, O., Al-Debei, M. M., Chatfield, A., & Migdadi, M. (2015). The imperative of influencing citizen attitude toward e-government adoption and use. Computers in Human Behavior, 53, 189–203. https://doi.org/10.1016/j.chb.2015.06.025

Alawadhi, S., & Morris, A. (2008). The use of the UTAUT model in the adoption of e-government services in Kuwait. Proceedings of the 41st Hawaii International Conference on System Sciences.

Alshehri, M., Drew, S., & Alhussain, T. (2013). Analysis of citizens’ acceptance for e-government services: Applying the UTAUT model. International Conference on Theory and Practice in Modern Computing and Internet Applications and Research, 69–76. https://doi.org/10.48550/arXiv.1304.3157

Attuquayefio, S. N., & Addo, H. (2014). Using the UTAUT model to analyze students’ ICT adoption. International Journal of Education and Development using ICT, 10(3).

Belanche, D., Casaló, L. V., & Flavián, C. (2012). Integrating trust and personal values into the Technology Acceptance Model. Cuadernos de Economía y Dirección de la Empresa, 15(4), 192–204. https://doi.org/10.1016/j.cede.2012.04.004

Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319–340.

Dwivedi, Y. K., Rana, N. P., Chen, H., & Williams, M. D. (2017). An empirical validation of a unified model of electronic government adoption (UMEGA). Government Information Quarterly, 34(2), 211–230. https://doi.org/10.1016/j.giq.2017.03.001

Dwivedi, Y. K., Rana, N. P., Jeyaraj, A., Clement, M., & Williams, M. D. (2019). Re-examining the Unified Theory of Acceptance and Use of Technology (UTAUT). Information Systems Frontiers, 21, 719–734. https://doi.org/10.1007/s10796-017-9774-y

Fang, Z. (2002). E-government in digital era: Concept, practice, and development. International Journal of the Computer, the Internet and Management, 10(2), 1–22.

Gefen, D., Karahanna, E., & Straub, D. W. (2003). Trust and TAM in online shopping. MIS Quarterly, 27(1), 51–90.

Hooda, A., Rana, N. P., & Dwivedi, Y. K. (2022). The effect of trust on behavioural intention and use behaviour within e-government context. International Journal of Information Management, 67, 102553. https://doi.org/10.1016/j.ijinfomgt.2022.102553

Kurfali, M., Arifoglu, A., Tokdemir, G., & Pacin, Y. (2017). Adoption of e-government services in Turkey. Government Information Quarterly, 34(3), 505–515.

Lin, F., Fofanah, S. S., & Liang, D. (2011). Assessing citizen adoption of e-government initiatives in Gambia. Government Information Quarterly, 28(2), 271–279. https://doi.org/10.1016/j.giq.2010.09.004

Marchewka, J. T., & Kostiwa, K. (2007). An application of UTAUT model for course management systems. Communications of the IIMA, 7(2), 93–104.

Mensah, I. K., Mi, J., & Ofori, K. S. (2020). E-government services adoption: An extension of UTAUT. SAGE Open, 10(2), 1–17. https://doi.org/10.1177/2158244020933593

Morosan, C., & DeFranco, A. (2016). Revisiting UTAUT2 for NFC mobile payments. International Journal of Hospitality Management, 53, 17–29. https://doi.org/10.1016/j.ijhm.2015.11.003

Ofosu-Ampong, K., et al. (2023). Determinants of digital technologies adoption in government census operations. Digital Transformation and Society, 2(3), 293–315. https://doi.org/10.1108/DTS-11-2022-0056

Pavlou, P. A., & Fygenson, M. (2006). Understanding and predicting electronic commerce adoption. MIS Quarterly, 30(1), 115–143.

Rai, K. S., et al. (2020). Acceptance of government-to-government systems in developing countries. Transforming Government: People, Process and Policy, 14(2), 283–303. https://doi.org/10.1108/TG-05-2019-0035

Rabaa’i, A. A. (2017). UTAUT model and e-government adoption in Jordan. International Journal of Business Information Systems, 24(3), 285–315. https://doi.org/10.1504/IJBIS.2017.082037

Rodrigues, G., Sarabdeen, J., & Balasubramanian, S. (2016). Factors influencing e-government adoption in UAE. Journal of Internet Commerce, 15(1), 18–39. https://doi.org/10.1080/15332861.2015.1121460

Schaupp, L. C., Carter, L., & McBride, M. E. (2010). E-file adoption and taxpayer intentions. Computers in Human Behavior, 26(4), 636–644. https://doi.org/10.1016/j.chb.2009.12.017

Sichone, J., et al. (2017). E-filing adoption in Tanzania. Business Management Review, 20(2), 50–59.

Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology. MIS Quarterly, 27(3), 425–478. https://doi.org/10.2307/30036540

Venkatesh, V., Thong, J. Y. L., & Xu, X. (2012). Consumer acceptance and use of information technology. MIS Quarterly, 36(1), 157–178.

Verkijika, S. F., & De Wet, L. (2018). E-government adoption in sub-Saharan Africa. Electronic Commerce Research and Applications, 30, 83–93. https://doi.org/10.1016/j.elerap.2018.05.012

Wu, J., Ma, L., & Yu, Z. (2011). The role of trust in e-government adoption: A case study of China. Government Information Quarterly, 28(4), 419–426. https://doi.org/10.1016/j.giq.2011.02.001

Zaid, K., et al. (2023). E-wallet adoption and trust in UTAUT2. Journal of Open Innovation, 9(3), 100113. https://doi.org/10.1016/j.joitmc.2023.100113

Published

2026-07-15

How to Cite

Benkaddour, A., & Kara Achira, H. (2026). Using an extended UTAUT Model to investigate the adoption of ‘Distant Office’ services in Chlef Province, Algeria. International Journal of Economic Perspectives, 20(7), 797–812. Retrieved from https://www.ijeponline.org/index.php/journal/article/view/1337

Issue

Vol. 20 No. 7 (2026)

Section

Peer Review Articles
Copyright & Licensing

Copyright (c) 2026 Abad Benkaddour, Hamid Kara Achira

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Allows users to: distribute and copy the article; create extracts, abstracts, and other revised versions, adaptations or derivative works of or from an article (such as a translation); include in a collective work (such as an anthology); and text or data mine the article. These uses are permitted even for commercial purposes, provided the user: gives appropriate credit to the author(s) (with a link to the formal publication through the relevant URL ID); includes a link to the license; indicates if changes were made; and does not represent the author(s) as endorsing the adaptation of the article or modify the article in such a way as to damage the authors' honor or reputation. CC BY